City Council holds hearings on new 911 call system

The $12 million call system had a rocky start, crashing several times in its first days.

The $12 million call system had a rocky start, crashing several times in its first days. (6/21/13)

MANHATTAN - The City Council held a round of hearings on the city's new 911 system.

The $12 million call system had a rocky start, crashing several times in its first days.

Officials say that no incoming calls were affected, but workers did have to use runners at times to get handwritten messages to the correct agency's dispatch team.

Shortly after its debut, a young girl and her grandmother were struck in Manhattan. The girl was killed, and her family is now suing over claims that problems with the system delayed an ambulance.  

Mayor Michael Bloomberg has denied that the system had any blame in that death.

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