Independent American Customer Satisfaction Index gets consumer top picks for summer travel

The Independent American Customer Satisfaction Index (ACSI) conducted its annual survey of the travel and dining industries, and it has consumer top picks to help

ACSI conducted its annual survey of the travel

ACSI conducted its annual survey of the travel and dining industries.

NEW YORK - The Independent American Customer Satisfaction Index (ACSI) conducted its annual survey of the travel and dining industries, and it has consumer top picks to help with your summer travel plans.

When it comes to flying, the survey found passengers were happier for a second straight year, and were most satisfied with the ease of making a reservation and the check-in process. For specific airlines, JetBlue was the leader of the pack with satisfied jet setters, while Southwest flew close behind.

Once off the plane, ACSI says the check-in and reservation processes scored the best for hotel goers, but guests were least satisfied with the quality of food available at their hotels.

Americans love eating out, and big-name chains such as the Olive Garden and Red Lobster edged out the competition this year. For travelers eating on the go, Subway topped the list for limited-service restaurants.  

advertisement | advertise on News 12

Trending Video

A 21-year-old woman died after being shot in 1 Police: Woman fatally shot inside Bronx stairwell
News 12 the Bronx hit the streets to 2 Word on the Street: Paying for reserved parking
Word on the Street: Airline dress code 3 Word on the Street: Airline dress code
A 21-year-old woman died after being shot in 4 Police: Woman fatally shot inside Bronx stairwell
Crossfit isn't just for the gym, according to 5 Ready, Set, Fit: Crossfit at home

advertisement | advertise on News 12

Features

Sorry to interrupt...

Your first 5 are free

Access to News12 is free for Optimum, Comcast®, Time Warner® and Service Electric℠ video customers.

Please enjoy 5 complimentary views to articles, photos, and videos during the next 30 days.

LOGIN SUBSCRIBE