Wheelchair-bound BX resident wants change to theater seating

A Bronx man who uses a wheelchair says an experience at a movie theater could have been avoided if there were more specific ticket options for disabled people.

A Bronx man who uses a wheelchair says an experience at a movie theater could have been avoided if there were more specific ticket options for disabled people. (4/21/16)

THE BRONX - A Bronx man who uses a wheelchair says an experience at a movie theater could have been avoided if there were more specific ticket options for disabled people. 

Rivera Enniger, who has been in a wheelchair for the past two years after getting into a motorcycle accident, says he and his friends went to the AMC Theatre at Bay Plaza last weekend.

He says after purchasing a ticket from the digital kiosk, he pulled into the wheelchair area with his friends sitting next to him. After the movie started, Enniger says a movie theater usher came over to him, saying that someone else had purchased the seats he and his friends were in and they had to move.

Enniger later found out another disabled customer bought tickets to the same wheelchair area.

A spokesperson for AMC says the theatre is a reserved seating theater and Enniger was in the wrong seats.

"The computer ticket system needs to be upgraded, because it's ridiculous — you're buying a ticket where you don't even know where you're sitting," Enniger says.

Enniger received a full refund for his ticket, but says the incident caused him about four hours of inconvenience because he needed an Access-A-Ride to get him to the theater and to bring him back home.

He says having a specific wheelchair area option on the kiosk ticketing system would be helpful so incidents like his don't happen to other disabled people in the future.

advertisement | advertise on News 12

Trending Video

VIDEO: Suspected gang members arrested in the Bronx 1 VIDEO: Suspected gang members arrested in the Bronx
New legislation passed by the City Council will 2 Word on the Street: Bedbugs
A study says 88 percent of walking trips 3 Word on the Street: Walking with GPS
VIDEO: Bronx restaurant owner attacked, robbed in apartment 4 VIDEO: Bronx restaurant owner attacked, robbed in apartment building
A man was stabbed in Pelham Gardens in 5 Police: Man stabbed near Pelham Parkway

advertisement | advertise on News 12

Features

Sorry to interrupt...

Your first 5 are free

Access to News12 is free for Optimum, Comcast®, Time Warner® and Service Electric℠ video customers.

Please enjoy 5 complimentary views to articles, photos, and videos during the next 30 days.

LOGIN SUBSCRIBE