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MTA launches online customer survey

The Metropolitan Transportation Authority launched a customer survey Tuesday for New York City Transit, Long Island Rail Road, Metro-North Railroad and Access-A-Ride Paratransit customers.

News 12 Staff

Jun 14, 2022, 5:30 PM

Updated 739 days ago

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The Metropolitan Transportation Authority launched a customer survey Tuesday for New York City Transit, Long Island Rail Road, Metro-North Railroad and Access-A-Ride Paratransit customers.
MTA officials say the survey results will "allow the MTA to better understand how customers use services now, and how to direct future resources toward desired improvements."
Past surveys found that hybrid work schedules affected ridership trends. Top concerns among riders were related to crime and cleanliness. The MTA vouched for more police on platforms and trains along with strengthening safety protocols related to COVID-19.
Riders can sign up to take the survey through June 24 at new.mta.info/survey. There is a telephone option for customers who need assistance. Riders who complete the survey will be entered in a drawing to win a $100 prepaid cash gift card.
Survey results will be revealed in September.


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