NY attorney general demands ClearMD Health refund customers who paid for expedited COVID-19 test results

Attorney General Letitia James has issued a warning Tuesday to ClearMD Health on misrepresenting COVID-19 test turnaround time results and charging customers for faster results.

News 12 Staff

Dec 28, 2021, 5:46 PM

Updated 844 days ago

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NY attorney general demands ClearMD Health refund customers who paid for expedited COVID-19 test results
Attorney General Letitia James has issued a warning Tuesday to ClearMD Health on misrepresenting COVID-19 test turnaround time results and charging customers for faster results.
Private lab ClearMD Health, located in Manhattan and Queens, was told to cease false turnaround times for COVID-19 test results. James also demanded the lab to refund customers who were charged for expedited test results.
“What we’re seeing more and more are private labs and collection centers making false promises about turnaround times for COVID-19 test results when there is no way for them to keep up with the demand. What’s worse is that a number of these companies are charging New Yorkers for a ‘quick’ test result that is anything but that,” said Attorney General James.
According to James, ClearMD Solutions has been charging New Yorkers hundreds of dollars for expedited test results. ClearMD's website promised “the fastest [test] turnaround time in New York – less than 24 hours” with no mention of a fee. Customers reported they paid for expedited test results but did not receive their results in the promised 12-24 hour timeframes.
The demand follows three separate letters James sent recently to LabQ, Labworq, and Sameday Health demanding that the companies take similar steps.
EDITOR'S NOTE: A previous version of this article identified the company as ClearMD Solutions. It has been corrected to identify the company as ClearMD Health.


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