Retailers try to curb theft while not angering shoppers
Across the retail landscape, businesses have been putting items under lock and key as a quick way to stop thieves. Some are considering extreme measures, including Rite Aid Corp., whose chief retail officer recently said it’s looking at “literally putting everything behind showcases to ensure the products are there for customers who want to buy it.” But by trying to solve one problem, these businesses may be creating another: turning off shoppers with overreaching measures. For consumers of color in particular, the stepped-up security measures risk alienating a population that already feels overpoliced.
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