The Real Deal: Why many retailers are cutting customer perks

Retail analyst Marshal Cohen of Circana says even beauty and coffee establishments are getting stingy.

News 12 Staff

Sep 19, 2023, 12:25 PM

Updated 247 days ago

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Many save their mileage points and hope to get some free flights, or maybe perks like free coffee.
However, experts say many retailers are cutting costs by cutting customer perks.
Retail analyst Marshal Cohen of Circana says even beauty and coffee establishments are getting stingy.
Consumer Reporter Janice Lieberman has The Real Deal on why many of those benefits are shrinking.  


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