News 12 shadowed a BronxWorks Homeless Outreach team Wednesday night to see how they help the homeless in the borough on a case-by-case basis.  

The team has been trying to help a woman and her adult son living under the No. 6 train in Pelham Bay for years. 

Juan Rivera, the program's director, says the two have always wanted to stay in their home neighborhood and have refused assistance. Now, with the help of Mayor Bill de Blasio's HOME-STAT program and the Department of Special Services Commissioner Steven Banks, the family has accepted a voucher to find housing in the Bronx. 

According to the city, HOME-STAT deploys new innovations to better identify, engage and transition homeless New Yorkers to services and eventually permanent housing.

"Tonight was a good example of how reaching out directly can make a difference in the lives of people that are falling through every social safety net that exists," says Banks. 

According to Banks, HOME-STAT has helped nearly 800 homeless New Yorkers in the past year.