TLC brings wheelchair accessibility to outer boroughs

Posted: Updated:
NEW YORK -

The New York City Taxi and Limousine Commission expanded its accessible dispatch service to all five boroughs Wednesday, a move benefiting those in need of wheelchair-accessible transportation.

Getting a wheelchair-accessible taxi in New York City can be complicated, especially for those living in the outer boroughs. Valerie Joseph, of Queens, tells News 12 that she has spent up to three hours waiting for an accessible cab.

Joseph describes having issues even after the taxi has arrived, recounting non-accessible taxis showing up to her home even after she specifically requested wheelchair accessibility.

The accessible dispatch program will now accommodate pickups in all five boroughs, not just in Manhattan.

The program tested for the past three months with technology by Medical Transportation Management.

The Accessible Dispatch Program launched in 2012 to connect New Yorkers and visitors who use wheelchairs and other mobility aids to accessible taxis.

While 18 percent of yellow and green taxis are wheelchair-accessible, the TLC is aiming to see the number of wheelchair-accessible taxis grow to 50 percent by 2020. 

Passengers can call the dispatch center, use the mobile app or go online to arrange for the services, and there will no longer be a need to book far in advance.

The TLC also says that drivers who participate in the program will be offered a cash incentive.

  • SlideshowsMore>>

  • Just Married in The Bronx

    Just Married in The Bronx

    Share your wedding with News 12.Share your wedding with News 12.

    News 12 The Bronx wants to announce your wedding. If you were married in the past 90 days, please submit your photos via Twitter or Instagram using #JustMarriedBX.  

    News 12 The Bronx wants to announce your wedding. If you were married in the past 90 days, please submit your photos via Twitter or Instagram using #JustMarriedBX.  

  • Your 2018 Bronx Fall Fun Photos

    Your 2018 Bronx Fall Fun Photos

    Wednesday, September 5 2018 1:41 PM EDT2018-09-05 17:41:54 GMT
    Send us your Fall Fun Pics!Send us your Fall Fun Pics!
    Send us your Fall Fun Pics!Send us your Fall Fun Pics!

    Is fall your favorite season? Are you and your family doing fun things this fall? Whether you're out apple or pumpkin picking, at a farm or corn maze or just hanging around in your home or yard, News 12 The Bronx want to see your Fall Fun pics! Send them via Twitter or Instagram with the #BXFallFun and they might end up on air or on News12.com.

    Is fall your favorite season? Are you and your family doing fun things this fall? Whether you're out apple or pumpkin picking, at a farm or corn maze or just hanging around in your home or yard, News 12 The Bronx want to see your Fall Fun pics! Send them via Twitter or Instagram with the #BXFallFun and they might end up on air or on News12.com.

  • Bronx Birthday Smiles

    Bronx Birthday Smiles

    It's a celebration! Is your or a loved one's birthday coming up? Let us know! Send us your photos and you could end up on air and News12.com!It's a celebration! Is your or a loved one's birthday coming up? Let us know! Send us your photos and you could end up on air and News12.com!
    It's a celebration! Is your or a loved one's birthday coming up? Let us know! Send us your photos and you could end up on air and News12.com!It's a celebration! Is your or a loved one's birthday coming up? Let us know! Send us your photos and you could end up on air and News12.com!

    It's a celebration! Is your or a loved one's birthday coming up? Let us know! Send us your photos and you could end up on air and News12.com!

    It's a celebration! Is your or a loved one's birthday coming up? Let us know! Send us your photos and you could end up on air and News12.com!

sorry to interrupt
your first 20 are free
Access to News 12 is free for Optimum, Comcast®, Spectrum Networks® and Service ElectricSM customers.
Please enjoy 20 complimentary views of articles, photos, and videos during the next 30 days.
you have reached your 20 view limit
Access to News 12 is free for Optimum, Comcast®, Spectrum Networks® and Service ElectricSM customers.
Please login or create an account to continue enjoying News12.
Our sign-up page is undergoing maintenance and is not currently available. However, you will be given direct access to news12.com while we complete our upgrade.
When we are back up and running you will be prompted at that time to complete your sign in. Until then, enjoy the local news, weather, traffic and more that's "as local as local news gets."