Tremont woman frustrated with missing packages, long lines at post office

Posted: Updated:
TREMONT -

At least one Tremont resident is calling out a local post office for long lines and missing packages.

Rebecca Henry tells News 12 that it is normal to wait up to two hours for packages at 575 East Tremont Ave.

In addition to long waits, Henry says she has ordered packages that have not been delivered. One time she says she picked up a package that was allegedly retaped with nothing inside.

"They never leave a notice and I never get my packages," Henry said. "It is rare that they deliver it and I actually get it."

Henry says she is not the only customer that is upset. She says she has seen people screaming and fights almost break out at the post office.

The United States Postal Service issued a statement to News 12 that said, "The Postal Service goal is to deliver mail efficiently and effectively for our customers. That being said, management have been notified of these complaints and will work towards providing the best customer service experience possible."

  • SlideshowsMore>>

  • Just Married in The Bronx

    Just Married in The Bronx

    Share your wedding with News 12.Share your wedding with News 12.

    News 12 The Bronx wants to announce your wedding. If you were married in the past 90 days, please submit your photos via Twitter or Instagram using #JustMarriedBX.  

    News 12 The Bronx wants to announce your wedding. If you were married in the past 90 days, please submit your photos via Twitter or Instagram using #JustMarriedBX.  

  • Your 2018 Bronx Fall Fun Photos

    Your 2018 Bronx Fall Fun Photos

    Wednesday, September 5 2018 1:41 PM EDT2018-09-05 17:41:54 GMT
    Send us your Fall Fun Pics!Send us your Fall Fun Pics!
    Send us your Fall Fun Pics!Send us your Fall Fun Pics!

    Is fall your favorite season? Are you and your family doing fun things this fall? Whether you're out apple or pumpkin picking, at a farm or corn maze or just hanging around in your home or yard, News 12 The Bronx want to see your Fall Fun pics! Send them via Twitter or Instagram with the #BXFallFun and they might end up on air or on News12.com.

    Is fall your favorite season? Are you and your family doing fun things this fall? Whether you're out apple or pumpkin picking, at a farm or corn maze or just hanging around in your home or yard, News 12 The Bronx want to see your Fall Fun pics! Send them via Twitter or Instagram with the #BXFallFun and they might end up on air or on News12.com.

  • Bronx Birthday Smiles

    Bronx Birthday Smiles

    It's a celebration! Is your or a loved one's birthday coming up? Let us know! Send us your photos and you could end up on air and News12.com!It's a celebration! Is your or a loved one's birthday coming up? Let us know! Send us your photos and you could end up on air and News12.com!
    It's a celebration! Is your or a loved one's birthday coming up? Let us know! Send us your photos and you could end up on air and News12.com!It's a celebration! Is your or a loved one's birthday coming up? Let us know! Send us your photos and you could end up on air and News12.com!

    It's a celebration! Is your or a loved one's birthday coming up? Let us know! Send us your photos and you could end up on air and News12.com!

    It's a celebration! Is your or a loved one's birthday coming up? Let us know! Send us your photos and you could end up on air and News12.com!

sorry to interrupt
your first 20 are free
Access to News 12 is free for Optimum, Comcast®, Spectrum Networks® and Service ElectricSM customers.
Please enjoy 20 complimentary views of articles, photos, and videos during the next 30 days.
you have reached your 20 view limit
Access to News 12 is free for Optimum, Comcast®, Spectrum Networks® and Service ElectricSM customers.
Please login or create an account to continue enjoying News12.
Our sign-up page is undergoing maintenance and is not currently available. However, you will be given direct access to news12.com while we complete our upgrade.
When we are back up and running you will be prompted at that time to complete your sign in. Until then, enjoy the local news, weather, traffic and more that's "as local as local news gets."