Customers say they haven't been able to access storage units burned in fire

Posted: Updated:

A Bronx woman says she has not been able to access her storage unit after it caught fire in 2017.

Customers say they can't get inside Tuck it Away Storage and can't get to the items that were not destroyed in the fire.

Audrey Rivers says she had air conditioners in storage, a flat-screen TV, shoes and mementos from her son's childhood. She says she just wants to get back what was always hers. Rivers says she's not sure if those items made it through the fire.

She says her insurance only offered to cover $1,000 in damages.

According to the New York City Department of Finance, Tuck it Away Storage still owns the property. News 12 was unable to contact the building's owners. When going to Tuck it Away Storage's website, users are redirected to Extra Space Storage. A spokesperson says although they do manage some Tuck it Away Storage properties, this was never one of its stores.

The Department of Buildings says it has recently contacted the building's owner to see if there's a safe way for tenants to receive their property.

  • GalleriesMore>>

  • Ocasio-Cortez backs Bernie Sanders at rally in Queens

    Ocasio-Cortez backs Bernie Sanders at rally in Queens

    Saturday, October 19 2019 9:11 PM EDT2019-10-20 01:11:04 GMT
    Rep. Alexandria Ocasio-Cortez showed support for who she thinks should be the next president of the United States as she attended a Bernie Sanders rally in Queens Saturday.
    Rep. Alexandria Ocasio-Cortez showed support for who she thinks should be the next president of the United States as she attended a Bernie Sanders rally in Queens Saturday.
  • Your Oct. 16 storm photos

    Your Oct. 16 storm photos

    Storm photos Oct. 17Storm photos Oct. 17
    Storm photos Oct. 17Storm photos Oct. 17
    Heavy right and high winds swept through the tri-state area due to a large coast storm on the night of Oct. 16. Here are your photos from the storm.
    Heavy right and high winds swept through the tri-state area due to a large coast storm on the night of Oct. 16. Here are your photos from the storm.
  • Yankees in the 2019 Playoffs

    Yankees in the 2019 Playoffs

    New York Yankees pitcher CC Sabathia throws against the Houston Astros during the 10th inning in Game 2 of baseball's American League Championship Series Sunday, Oct. 13, 2019, in Houston.New York Yankees pitcher CC Sabathia throws against the Houston Astros during the 10th inning in Game 2 of baseball's American League Championship Series Sunday, Oct. 13, 2019, in Houston.
    New York Yankees pitcher CC Sabathia throws against the Houston Astros during the 10th inning in Game 2 of baseball's American League Championship Series Sunday, Oct. 13, 2019, in Houston.New York Yankees pitcher CC Sabathia throws against the Houston Astros during the 10th inning in Game 2 of baseball's American League Championship Series Sunday, Oct. 13, 2019, in Houston.
    Photos on the field of the New York Yankees in the 2019 American League Division Series vs. the Minnesota Twins.
    Photos on the field of the New York Yankees in the 2019 American League Division Series vs. the Minnesota Twins.
sorry to interrupt
your first 20 are free
Access to News 12 is free for Optimum, Comcast®, Spectrum Networks® and Service ElectricSM customers.
Please enjoy 20 complimentary views of articles, photos, and videos during the next 30 days.
you have reached your 20 view limit
Access to News 12 is free for Optimum, Comcast®, Spectrum Networks® and Service ElectricSM customers.
Please login or create an account to continue enjoying News12.
Our sign-up page is undergoing maintenance and is not currently available. However, you will be given direct access to news12.com while we complete our upgrade.
When we are back up and running you will be prompted at that time to complete your sign in. Until then, enjoy the local news, weather, traffic and more that's "as local as local news gets."