Brooklyn family says Expedia won't help them cancel flight to Italy amid coronavirus outbreak

Posted: Updated:

In the midst of the coronavirus outbreak, a Brooklyn family says they're having trouble canceling an upcoming trip to Italy that they booked through Expedia. 

Alex Lasker says that he and his wife booked four tickets in September to travel to Milan, Italy with their family in April.

They say that because of the coronavirus pandemic they have since tried to cancel their flight, but they were sent an email from Expedia that the cancellation fee would be around $2,000 per ticket.

Lasker says that he and his wife have been trying to get their money back from their flights for about two weeks, but he says they're growing frustrated with the lack of communication that they have been getting from the company.

He says they even reached out to Emirates, the airline that they were supposed to travel with, but were told that since they booked their flight through Expedia they'd have to direct their questions to that company. 

The family also says that the insurance they have on their flights, which they purchased through the company Squaremouth, is not covering the coronavirus pandemic. According to Lasker, they're faced with the decision of either losing out on the money they spent on the flights or paying thousands of dollars to cancel.

Expedia posted on Twitter that because of the volume of customers looking for support, people with trips that are not leaving within the next seven days should be patient until the company contacts them via email about the next steps.

News 12 reached out to Expedia multiple times regarding Lasker's attempt at cancelation, but has not heard back yet.

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