What Equifax’s credit score errors mean for consumers

Equifax, one of the three major credit bureaus, announced that a computer coding error resulted in the miscalculation of credit scores for consumers in a three-week period between March 17 and April 6. For 300,000 consumers, the error shifted credit scores as much as 25 points. The changes to credit scores did not show up on credit reports, Equifax said in a press release.

NerdWallet

Aug 5, 2022, 3:57 PM

Updated 635 days ago

Share:

What Equifax’s credit score errors mean for consumers
Equifax, one of the three major credit bureaus, announced that a computer coding error resulted in the miscalculation of credit scores for consumers in a three-week period between March 17 and April 6. For 300,000 consumers, the error shifted credit scores as much as 25 points. The changes to credit scores did not show up on credit reports, Equifax said in a press release.
While the error caused scores to shift in positive and negative directions, a 25-point drop in your credit score could do some major financial damage, especially if you’re on the cusp of one of the credit bands. For some consumers, that could mean less access to financial services and products like car loans and home mortgages, as well as credit cards with good terms.
NerdWallet spoke to credit experts and consumer advocates to nail down what you should be doing in the wake of this Equifax error.

HOW TO TELL IF YOU WERE AFFECTED

It might not be easy to determine if you were affected by this Equifax error. “To the naked eye, a consumer would never know they were impacted, to the good or to the bad,” credit expert John Ulzheimer said in an email.
Equifax says it’s “collaborating with our customers to determine the actual impact to consumers,” although it’s unclear how or when they will notify the impacted customers, if at all.
“This is not the consumer’s fault,” says Chi Chi Wu, an attorney at the National Consumer Law Center. “And it is outrageous that an error by Equifax harmed consumers and now they have to go back and fix it.”
Follow these steps to help safeguard your score in the wake of the Equifax error:

REVIEW ANY NOTICES RELATED TO DENIED APPLICATIONS DURING THIS PERIOD

If you applied for a car or home loan or a credit card between March 17 and April 6 and your application was denied or you had to pay more - potentially as a result of this miscalculated score - you might have some recourse if you received one of the documents below:
ADVERSE ACTION NOTICE: If your application was denied, you should have received an adverse action notice. Federal law requires creditors to tell you why your application was denied and which bureau they got their information from, so it’s important to review this letter to understand better if the coding error impacted you.
If you were declined “because of things that showed up on your credit report, if it has to do with your credit score in some way, shape or form, then it’s worth going back and pulling a copy of your credit report and your credit score,” says Bruce McClary, senior vice president of communications for the National Foundation for Credit Counseling. It’s also worth “finding out what credit score the creditor was using to evaluate you,” he says.
RISK-BASED PRICING NOTICE: If you applied for a loan or credit card during this period and were given less favorable terms (e.g., higher interest rates), you should have received a risk-based pricing notice.
If consumers applied for a credit card or loan during this time and did not get one of these two notices, then, according to Ulzheimer, “they were not denied and they were not adversely approved with disadvantaged terms.”

CHECK YOUR EQUIFAX CREDIT REPORT

Checking your credit report should be your next step. Here, you’re looking to see if a hard inquiry - or a request to check your credit - shows up. This “hard pull” is confirmation that you applied for credit during the three-week time frame when the error went undetected by Equifax.
Disputing the error with Equifax is not an option since the miscalculated scores did not appear on credit reports. “There wasn’t an error on their Equifax credit reports that required an investigation and correction,” Ulzheimer said. “This was a programming error that wasn’t impacted by how a consumer acted or paid their bills.”

CONTACT YOUR LENDER AND EQUIFAX

If affected, contact your lender and ask it to reassess your application or loan terms.
Getting rate changes on a credit card will be easier than changing the terms of a mortgage or car loan, according to Wu.
If you believe you may have been affected, you can also try calling Equifax’s customer service at 1-888-378-4329.

BE ON THE LOOKOUT FOR A MESSAGE FROM EQUIFAX

Keep an eye out for further communications from Equifax. “The onus is on the credit bureau to notify the people who were impacted and provide some course of action that people can take to address any issues that stemmed from this mishap,” McClary says.
___________________________________
This article originally appeared on the personal finance website NerdWallet. Amanda Barroso and Lauren Schwahn are writers at NerdWallet. Email: abarrosonerdwallet.com, lschwahnnerdwallet.com. Twitter: lauren_schwahn.


More from News 12
1:41
Bronx man in custody following death of his 79-year-old mother in Concourse Village apartment

Bronx man in custody following death of his 79-year-old mother in Concourse Village apartment

1:47
City officials, drivers weigh in on potential disappearance of parking spots in Mount Hope

City officials, drivers weigh in on potential disappearance of parking spots in Mount Hope

1:44
Bright and mild weather conditions for NYC; tracking cooler weather and showers

Bright and mild weather conditions for NYC; tracking cooler weather and showers

0:34
FBI arrests Brooklyn man in Mount Vernon robbery, homicide

FBI arrests Brooklyn man in Mount Vernon robbery, homicide

0:38
NYPD: Multiple suspects wanted for string of gunpoint robberies across the Bronx, Manhattan

NYPD: Multiple suspects wanted for string of gunpoint robberies across the Bronx, Manhattan

2:19
Rent hikes may be coming for tenants in rent-stabilized apartments

Rent hikes may be coming for tenants in rent-stabilized apartments

2:23
Survivors of childhood sexual abuse, community advocates file over 150 lawsuits accusing staff at juvenile facilities

Survivors of childhood sexual abuse, community advocates file over 150 lawsuits accusing staff at juvenile facilities

1:33
NYPD: Man wanted for robbing Mott Haven deli at gunpoint

NYPD: Man wanted for robbing Mott Haven deli at gunpoint

1:57
Pelham Parkway dialysis center closing soon, leaving patients angered

Pelham Parkway dialysis center closing soon, leaving patients angered

2:32
Transportation Alternatives: 2024 was the deadliest start to a year since start of Vision Zero

Transportation Alternatives: 2024 was the deadliest start to a year since start of Vision Zero

1:36
Residents say they feel unsafe after bricks fell from their building

Residents say they feel unsafe after bricks fell from their building

1:28
Multiplex Cinema in Concourse Village set to close; BP Gibson says mall owners mull another theater

Multiplex Cinema in Concourse Village set to close; BP Gibson says mall owners mull another theater

1:13
Police: Wanted suspect linked to overnight shooting of teen in Claremont Park

Police: Wanted suspect linked to overnight shooting of teen in Claremont Park

0:21
Police: Newborn found dead in Melrose section of the Bronx

Police: Newborn found dead in Melrose section of the Bronx

1:51
Brooklyn animal shelter hopes to find pets forever homes on National Adopt a Shelter Pet Day

Brooklyn animal shelter hopes to find pets forever homes on National Adopt a Shelter Pet Day

1:31
Bronx mother accused of killing 6-year-old daughter appears in court

Bronx mother accused of killing 6-year-old daughter appears in court

0:28
New NYC Public Schools course will teach students about the impacts of hate crimes

New NYC Public Schools course will teach students about the impacts of hate crimes

1:36
EmblemHealth to open new medical facility in Fordham section of the Bronx

EmblemHealth to open new medical facility in Fordham section of the Bronx

0:21
Police: 32-year-old man fatally shot in the head in Throgs Neck

Police: 32-year-old man fatally shot in the head in Throgs Neck

1:58
DCWP accuses R.G. Ortiz Funeral Homes of exploiting grieving families in lawsuit

DCWP accuses R.G. Ortiz Funeral Homes of exploiting grieving families in lawsuit