Bronx woman Ollie Husky says Access-A-Ride, a Metropolitan Transportation Authority service meant to help those with disabilities, has for years only caused her pain.

She says the service has made her miss appointments and has often left her stranded waiting for a ride. Back in 2022, News 12 covered her story addressing the same complaints of disrespect that include long wait times and no shows. Since then, she says the service was starting to improve, but not for long.

"I've cried on the streets a lot of times because of things they've done to me," she said. "Like not wanting to come and get me. One guy picked me up and I was coming out of Target, but by the time it took me to come up on the elevator, they left me."

News 12 spoke with the vice president of the MTA's paratransit about Husky's experience. He said the company has worked to improve its low customer satisfaction rate caused by the pandemic and will continue doing so by retraining its drivers.