Fed up with conditions at her NYCHA apartment, an East New York grandmother turned to News 12 for help.

Keshia Andrews' ceiling fell Thursday, narrowly avoiding serious injury to her family.

She says this isn't the first time the Housing Authority has ignored her concerns -- there's been a constant leak for months.

"We just heard a big thrush. Everything just started coming down so I just ran out of there , moved the kids and I called 911," Andrews said.

In a statement, NYCHA said, "The resident will temporarily relocate to another apartment, and we will commence repairs once the unit is unoccupied."

"They want to put us in a hotel and in 72 hours they'll get it fixed. It doesn't take 72 hours to fix what's going on in that apartment," said Leshawn Andrews, Keshia's daughter.