Councilman Torres proposes bill to combat long wait times at benefit centers

Benefit centers across the city are commonly associated with long wait times, but Councilman Ritchie Torres is hoping to change that with a new proposed bill.

News 12 Staff

Jun 27, 2019, 2:05 AM

Updated 1,757 days ago

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Benefit centers across the city are commonly associated with long wait times, but Councilman Ritchie Torres is hoping to change that with a new proposed bill.

The proposed bill will monitor time spent from when visitors first check in to when visitors leave after their appointments.

It comes after a video showed police appearing to rip a woman's son from her arms because she sat on the floor of a Brooklyn Social Services office after waiting to be served for hours.

A spokesperson for the Department of Social Services said, "We're working collaboratively with the Council to achieve shared goals related to wait time reporting." They add that the Access HRA app and Client Center Reforms have helped reduce wait times, with the vast majority of people taking advantage of online applications and phone interviews.
 


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