New 311 dashboard allows New Yorkers to follow their complaint, provide feedback on their service
Residents can fill out a survey each time they file a 311 complaint, saying if they’re satisfied or dissatisfied with a city agency’s service and explain why.
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A new online dashboard allows New Yorkers to follow up on 311 complaints and provide feedback about how their issues are handled.
Residents can fill out a survey each time they file a 311 complaint, saying if they’re satisfied or dissatisfied with a city agency’s service and explain why.
Then that information goes into a public database.
RELATED: City Council bill aims to hold agencies accountable when responding to 311 requests
“Everybody wants to know if [a certain] complaint has been filed before,” said Kayser Pena, of Riverdale.
“As long as we can see that something is being done, and [the city is] following up, I think that’s an excellent idea,” said Paul Suero, of Riverdale.
Bronx Democratic Councilmember Eric Dinowitz spearheaded the new law. He told News 12 the dashboard provides critical transparency and holds city agencies accountable.
“Every single day, somebody was calling our office saying that they filed a 311 complaint, and it was closed but wasn’t resolved,” Dinowitz said.
On Saturday night, the dashboard showed that more than 300,000 surveys had been submitted with the average satisfaction score of 36 out of 100.
Of those recorded surveys, 53% showed New Yorkers "strongly disagree" with the way their complaint was handled.
“With this data, knowing whether our agencies are working the way we want them to, will allow us in the city council to have proper oversight over these agencies,”Dinowitz said.
If a case is marked closed but not resolved, Dinowitz said a resident can reopen it.
