Elevator outages at a state-run facility in Bridgeport are frustrating patients and local leaders.

Catherine Vail, 60, is an outpatient in the Greater Bridgeport Community Mental Health Center, a nine-story complex on Central Avenue providing mental health and substance abuse services to both inpatients and outpatients.

The facility is overseen by the Connecticut Department of Mental Health and Addiction Services (DMHAS).

"All of the three elevators in the complex were broken on Friday, and I had to wait in the lobby for hours because I can't climb stairs," said Vail. "They finally got one of the elevators fixed so I could get to my room -- but this is a chronic problem. The elevators are constantly breaking down here.”

State Sen. Sujata Gadkar-Wilcox said she wants answers.

"Having elevators out of service in a facility that's serving a vulnerable population is something that we have to address immediately," Gadkar-Wilcox said. "I've been reaching out to state officials who oversee the complex since Friday -- but I have not yet heard back," she said.

The state senator said the facility is “not compliant with the Americans with Disabilities Act."

Mike Doyle, a union delegate for DMHAS, told News 12 that there are three elevators in the facility, which have been breaking down for the last 10 years.

"Supposedly the state has already allocated money to fix the elevators, but they will not be fixed until 2026," he told News 12 in a phone interview.

Doyle said people were stuck in elevators on Friday and had to be rescued. He also said disabled clients were stuck and could not access their rooms because they cannot use the stairs.