The first day of school on Monday for the city's public school students was described as a nightmare for a group of parents who claim they couldn’t register their children for class.

The parents say they have been calling and emailing the city’s Department of Education, and they say they waited outside the DOE’s Family Welcome Center with no help. 

The affected parents say they are in need of a school transfer or seeking new enrollment. They say they filled out the registration form online months ago and have yet to get a response from the DOE’s Family Welcome Center in Fordham Plaza. 

They say there are no DOE employees present at the center, just security. 

The DOE tells News 12 that its family welcome centers have processed over 16,000 requests citywide during the summer. 

The DOE released a statement saying, “We apologize for any delays that families in Fordham may have experienced today in registering, and we are excited to accommodate everyone who wants a seat through registration at our Family Welcome Centers.”