Parkchester tenants express frustration over lack of working elevators for disabled residents

Tenants at a condominium in Parkchester say their building's elevator is broken, leaving residents with disabilities stuck inside. 
Residents at 21-30 East Tremont Ave. in Parkchester say the elevator in their eight-story building has been down for a week.
For some people, a broken elevator might be a small inconvenience, but for people with disabilities, it could mean life or death. 
Tenants like Mel Williams, who uses a walker, have been stuck on the sixth floor. 
Resident Ricky Stukes uses a cane, and his wife uses a wheelchair. Stukes says this is an ongoing problem. 
After already limiting his social interactions due to COVID-19, Marcos Vargas says it is frustrating to once again be forced indoors. Vargas uses a walker to move around on his feet.  
News 12 tried calling the building's owner, Parkchester Management. No one answered the phone, but they were put on hold for almost 30 minutes.  
Tenants say that management has not been much help to them, either. 
Signs from management on the elevator doors say the elevator will be fixed in five days, but after seven days inside, tenants say they aren't holding their breath. 
The Department of Buildings confirmed it had received several complaints about the elevator and said it would be sending inspectors to investigate.