Health care workers claim renting from Hertz caused extra stress during height of pandemic
Health care workers worked tirelessly during the height of the pandemic in New York City, with some using a rental car to travel to and from work. Some soon found their transportation lifeline became a nightmare.
•
Sep 1, 2020, 12:04 AM
•
Updated 1,425 days ago
Share:
More Stories
Hometown Heroes in New York City
2ds ago
Nobel in medicine goes to 2 scientists whose work enabled creation of mRNA vaccines against COVID-19
298ds ago0:21
Biden administration announces $600M to produce COVID tests and will reopen website to order them
310ds ago1:54
Hochul: Updated COVID vaccine to be available in NY in the coming days
317ds ago2:22
New and rare COVID variant detected in NYC wastewater; Gov. Hochul urges caution
331ds ago2:39
City health officials: COVID-19 cases on the rise as new variant emerges
331ds agoHometown Heroes in New York City
2ds agoNobel in medicine goes to 2 scientists whose work enabled creation of mRNA vaccines against COVID-19
298ds ago0:21
Biden administration announces $600M to produce COVID tests and will reopen website to order them
310ds ago1:54
Hochul: Updated COVID vaccine to be available in NY in the coming days
317ds ago2:22
New and rare COVID variant detected in NYC wastewater; Gov. Hochul urges caution
331ds ago2:39
City health officials: COVID-19 cases on the rise as new variant emerges
331ds agoHealth care workers worked tirelessly during the height of the pandemic in New York City, with some using a rental car to travel to and from work. Some soon found their transportation lifeline became a nightmare.
Natalie Evans is an oncology-turned-coronavirus nurse. She, like many others, decided to rent a car from Hertz to take her from home to the hospital.
Months later, she was charged with damages she says she did not cause. She was charged $650.
Hertz later revoked the charge, but the nightmare for Evans did not end there, as she waited for her credit score to go back to normal.
Hertz said it takes customer service seriously, pointing to the $2 million in free vehicle rentals it gave to more than 2,000 health care workers in New York City.
Evans' claim is not an isolated incident. Dozens of social media comments show health care workers reaching out to the rental company and not hearing back.
The Better Business Bureau says it has received numerous complaints and issued the company a B minus.
Evans' credit score is now fixed, and the rental car has since been returned.
