Health care workers worked tirelessly during the height of the pandemic in New York City, with some using a rental car to travel to and from work. Some soon found their transportation lifeline became a nightmare.
Natalie Evans is an oncology-turned-coronavirus nurse. She, like many others, decided to rent a car from Hertz to take her from home to the hospital.
Months later, she was charged with damages she says she did not cause. She was charged $650.
Hertz later revoked the charge, but the nightmare for Evans did not end there, as she waited for her credit score to go back to normal.
Hertz said it takes customer service seriously, pointing to the $2 million in free vehicle rentals it gave to more than 2,000 health care workers in New York City.
Evans' claim is not an isolated incident. Dozens of social media comments show health care workers reaching out to the rental company and not hearing back.
The Better Business Bureau says it has received numerous complaints and issued the company a B minus.
Evans' credit score is now fixed, and the rental car has since been returned.