Lafayette Estates in Soundview has left tenants concerned for their elderly neighbors after all three elevators stopped working. 

"I'm coming from dialysis and I've been sitting in this lobby for over two hours,” a resident told News 12. 

Jennifer Hampton tells News 12 that although she wasn’t carrying much on Thursday, she’s still frustrated. 

"When I left this morning the elevators were still out of service and I had to walk down 14 flights of steps and now that I'm back after a long day's work, I have to walk back up 14 flights of steps,” said Hampton. 

The city’s Department of Buildings tells News 12 they received several 311 complaints and sent inspectors to investigate. 

While News 12 was at the location, there was someone trying to fix the issue, but residents say they want more action from management. 

"The management office treats us like second and third-class citizens,” a resident tells News 12. 

News 12 reached out to the management office for comment and they refused communication.