A Brooklyn parent says her special-needs daughter hasn’t been back to school since reopening and that she’s fed up with the Department of Education.

Dawn Smith says she simply wants transportation for her daughter to and from school.

Smith says that it has been weeks with few answers from the DOE. She says she only wants transportation services to be provided through the Office of Pupil Transportation for her 11-year-old daughter Mikayla to get to her specialized school.

Smith says she has been told that due to the pandemic, it’s been a struggle to get a paraprofessional to assist her daughter to school. Smith says she is asking for a code change that would permit a bus matron, as she previously had before the pandemic, for needed assistance.

The seventh grader has been home for weeks, not present at her specialized school, and hasn’t participated in remote learning.

“She does not have a working device...the device has to be updated. They give you a link, when you click the link the iPad just spinning, waiting to load,” said Smith.

Hours after News 12 met with Smith, she says the DOE contacted her and said it would swap out the device as early as Tuesday.

“I advocate for my daughter because I need Mikayla to know whatever issues you have ..you can still be successful in life,” said Smith

The DOE responded to News 12, “We’re committed to providing safe bus service and internet-enabled devices to our students with disabilities who attend non-public schools. We are working quickly to resolve any issue that may be preventing a child from riding the bus in compliance with the IEP and attending school.”