People who live at 4125 Park Avenue say their new construction building is falling apart.

Natasha Bent is among the first tenants to move into the Tremont Renaissance on Park Avenue in 2019. The excitement of living in a brand-new building advertised to have 24/7 security, a fitness center, children's playroom and other amenities quickly faded.

"They promise security. We don't have no security. It's not safe for the children and it's not safe for the older people, we have elderly people getting mugged and cars broken into in the parking garage," said Natasha Bent who lives on the fifth floor.

When our News 12 crew was at the property on Tuesday afternoon, the front door was propped open with a cinder block. Bent says due to the lack of locked doors, people who do not live in the building have access at any time of the day.

"This is an example of one of the homeless people living here, sleeping in the laundry room, we have two of them a man and a woman,"' said Bent.

Tenants say the problem doesn't stop at security. On the seventh floor, tenants showed us cracks in the walls and ceilings along the hallways and inside their units.

"My mom is so afraid of the infrastructure damage that she actually started moving," said Eddie Cruz whose mother and brother live in the building.

Another tenant who did not want to be identified by name for safety reasons says she's had to move her bed and her children's bed to the living room due to apparent mold issues in their bedrooms.

"I've been dealing with mold since my son was a year and a half this was in 2020, I told them about it and when I called 311 they told them there was no log of it."

The building has 255 units and 12 floors. Within the last month there has been at least 20 complaints to the Department of Buildings of elevators being out of service. Bent says on some occasions all three elevators were down at once, and tenants have even been trapped inside.

"We have elderly people in here, older people. We have people that's not mobile. We have people as bedridden living on the 11th floor, the seventh floor, and they were stuck in their units," said Bent.

The property, which is managed by Highbridge Community Development Corporation has been slapped with 69 housing code violations and has over 170 housing code complaints ranging from hot water issues, to rodents, and mold issues.

"The building is falling apart, it's a brand-new building there's no way we should be living like this," said Bent.

Tenants have planned a building wide "know your rights meeting" with the Legal Aid Society and want to form a tenants association.

Highbridge Community Development Cooperation has not yet responded to News 12's request on the issues, but says it is working to schedule meetings with the tenants.